1. It is now Jan 8th. No email or letter at all about verifying identity. Has anyone else been sent an email on Jan 6th??? We can’t continue to certify if our accounts have been suspended.

  2. Not to be mean, but I'd recommend breaking the habit of saying "right" every few words. It has a fingernail-on-blackboard effect on me, and I'm sure for others–while this is good information, it disrupts the flow so it's hard to absorb what you're saying…almost as bad as ads do.

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